Founded in the United States in 1996, iHerb serves customers in over 180 countries worldwide. Orders ship directly from our strategically located logistics centers across the U.S., South Korea, Hong Kong, and Saudi Arabia, helping ensure speedy and reliable delivery.
General Information
Due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed Duties and Taxes (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
Please check with your customs office to see if you can import the items, and if any additional licenses or permits are needed.
Why might you see customs duty and discount at checkout?
At iHerb, we understand customers do not want surprise costs. That's why we reimburse any applicable customs duties through a discretionary discount applied at checkout if your order exceeds €10. Customs duties are displayed for transparency.
From July 2026, a €3 customs duty applies to certain goods imported from outside the EU in parcels valued under €150. This duty is part of new EU customs rules designed to create fairer competition, strengthen product compliance checks, and support customs processing for the growing volume of international e-commerce shipments.
The €3 customs duty applies per customs product category, not per iHerb product category. If your order contains multiple products that belong to the same customs product category, only one €3 customs duty will apply. If your order contains products that belong to different customs product categories, more than one €3 customs duty may apply depending on the number of categories represented in your order.
Example: If your order contains three supplements that all belong to the same customs product category, a single €3 customs duty will apply. If your order contains supplements, skincare products, and pet products that fall into three different customs product categories, customs duties of up to €9 will apply (€3 per category)'
Very occasionally customs duties may unintentionally be applied. If this happens please contact customer service.
VAT
iHerb is registered with the Import One Stop Shop (IOSS), which facilitates the collection, declaration, and payment of VAT for distance sales of imported goods valued under €150.
All iHerb orders are currently shipped from the United States, and product prices already include applicable VAT.
Customs Information
Effective January 1st 2020, the Norwegian government will remove the 350NOK Value Added Tax (VAT) and duty exemption for food items. All orders containing consumable products may be subject to VAT, duties, and other customs clearance fees. The customer is responsible for paying the taxes, duties, and any clearance fees.
Examples of food items are foods, sweets, soft drinks, supplements, and anything else that can be consumed by humans. VAT rate ranges from 15% to 25% on most iHerb products. Custom duties and special taxes vary depending on the product. For example, supplements are subject to VAT at the rate of 15% and customs duties of 31.71 NOK/kg. There may also be additional special taxes. Examples of products subject to special taxes are chocolates and soft drinks.
For information about customs, import duties, etc., visit:
Toll Customs
Lovdata – Regulations About Drug Regulations
Lovdata – Regulations About Food/Dietary Supplements
Shipping
All iHerb orders are shipped out from our US warehouses to your country by Air Freight.
The Estimated Delivery window provided by iHerb reflects most standard deliveries. However, some orders may occasionally be subject to longer transit time caused by air freight delay, Customs hold, or any other unforeseen complications outside of iHerb’s control.
You may have to pay import taxes, customs duties, or a brokerage (handling) fee for your order. These charges are separate from your shipping fee, and you will be billed directly from the carrier of your choice.
Restrictions
At iHerb, we respect the rules and regulations of each government and do our best to block prohibited products from our site. However, the regulations can change frequently, and therefore we strongly recommend customers conduct due diligence to ensure the products that you are importing are permitted in your country. See also iHerb’s Terms of Use.
Contact Us
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